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How to Complete KYC Verification

What documents to prepare and how to avoid common KYC rejection reasons.

  1. 1

    Prepare government ID

    Use a valid driver license, state ID, or passport. The ID must be unexpired and show your full legal name, date of birth, and photo clearly.

  2. 2

    Gather proof of address

    A utility bill, bank statement, or lease document dated within the last 90 days. The address must match your account signup address exactly.

  3. 3

    Take clear photos

    Photograph both sides of your ID. All corners visible. No glare. If a selfie is required, hold your ID next to your face in the same frame.

  4. 4

    Upload through the operator portal

    Use the dedicated KYC section, not live chat. Upload each document as requested. Files should be under 10MB each, JPG or PDF.

  5. 5

    Wait for review (24-72 hours)

    Most verifications clear within 1 business day. If no response after 72 hours, contact support with your KYC submission ID.

  6. 6

    Address any rejection reasons

    If rejected: re-read the reason carefully, fix the issue (reshoot the photo, get a newer utility bill), and resubmit. Common failures: blurry ID photo, expired document, address mismatch.

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