Account Restrictions & Resolution
What to do when your account is locked, restricted, or banned.
- Why was my account restricted?
- Common reasons: suspected duplicate account, bonus abuse pattern, KYC verification failure, VPN detection, underage flag, or payment chargeback. Restrictions are lifted after documentation proves the account is compliant.
- I got banned — is there an appeal?
- Yes, most operators have a review process. Contact support in writing (email, not chat), explain the situation with documentation, and request a compliance review. Permanent bans are sometimes reversed when the flag was a false positive.
- Can I create a second account?
- No. One account per person per operator is enforced across the industry. Attempting a second account (even with a different email) results in permanent ban and confiscation of funds from both accounts. If you share a household with another player, both accounts must be disclosed at signup.
- My state was banned mid-play — what happens?
- Operators typically freeze accounts in newly-banned states. Redemption of existing SC balances is usually still permitted, but no new play or purchases. Contact support to arrange final redemption within the grace period.
- How do I self-exclude from an operator?
- All licensed sweepstakes casinos offer self-exclusion via account settings or support ticket. You can exclude for 24 hours, 7 days, 30 days, or permanently. Exclusion is binding and cannot be reversed before the period ends. For problem gambling help, call 1-800-GAMBLER.